Chiropractic insurance verification FAQ

It is checking a patient's insurance benefits before a visit so your front desk can see what the payer reports for coverage, copays, deductibles, visit limits, and authorization requirements. ChiroVerify focuses on the benefit details that matter for chiropractic care, based on the information returned by the payer or clearinghouse.

You enter the patient, member, payer, and provider NPI details, and ChiroVerify requests an eligibility response and shows a chiropractic-focused benefit summary. The summary reflects what the payer returns and can include active coverage status, in-network and out-of-network details, copays, deductibles, and visit limits when those fields are present in the response.

When the payer returns them, ChiroVerify displays copays, deductibles, visit limits, and prior-authorization signals relevant to chiropractic care. Payers do not always return every field. When a value is missing, ChiroVerify shows it as missing rather than guessing, so your team can follow up directly with the payer.

A successful check is an eligibility request that returns a usable payer response. Payer rejections, payer outages, and ChiroVerify system errors are tracked separately and do not count as successful checks against your monthly plan.

Both Basic and Pro include a 14-day free trial. You add a payment method when you sign up through Paddle, our billing provider, and the monthly plan is charged only after the trial ends, unless you cancel before then.

Yes. The trial requires a payment method at signup through Paddle. You are not charged during the 14-day trial unless it converts to a paid subscription.

ChiroVerify shows the benefit data the payer returns. If the response is incomplete or a field is not provided, ChiroVerify marks it as missing instead of inferring a value. Always confirm benefit details, coverage, and authorization requirements directly with the payer.

No. ChiroVerify processes eligibility request details to run the check and does not store patient records, raw payer responses, or eligibility result history in the application database. You can download a PDF summary for your own records if you need one.

Each plan includes one active provider NPI. The active NPI is set in your account configuration and used for the eligibility requests your practice runs.

You can cancel before the trial ends to avoid being charged. Cancellation is handled through your billing provider. See the Refund Policy for details on cancellations and refunds.