1. Enter patient and insurance details
Your front desk enters the patient name and date of birth, the payer and member ID, and the provider NPI for the visit. These details are used to request an eligibility response and are not stored as eligibility history in the application database.
2. Run the eligibility check
ChiroVerify sends the request to the payer or clearinghouse and returns a chiropractic-focused benefit summary. A request that returns a usable payer response counts as one successful check against your monthly plan.
3. Review the benefit summary
The summary reflects what the payer returns. When the payer includes them, you see active coverage status, in-network and out-of-network benefits side by side, the chiropractic copay, the deductible, visit limits, and prior-authorization signals. Missing fields are shown as missing rather than guessed, so staff know what to confirm with the payer.
4. Download or move on
If you need a copy, download a PDF summary for your own records. ChiroVerify does not keep eligibility result history after you leave the screen.
Successful checks, payer errors, and system errors
Only eligibility requests that return a usable payer response count as successful checks. Payer rejections, payer outages, and ChiroVerify system errors are tracked separately so support can investigate, and they do not count against your monthly successful-check cap.
Known limitations
ChiroVerify can only display what the payer returns, and payer responses may be incomplete, delayed, or later changed by the payer. A successful eligibility response is not a guarantee of coverage, authorization, or payment. Your practice remains responsible for confirming benefits, obtaining required authorizations, and following payer rules.
Next steps
Learn more about chiropractic insurance verification, browse the FAQ, or see plans and pricing.