1. Monthly subscriptions and Paddle payments
ChiroVerify plans are monthly subscriptions for chiropractic practice accounts. For paid subscriptions, subscription billing, payment collection, receipts, taxes, and refunds for Paddle-processed transactions are handled by Paddle as merchant of record or payment provider.
New self-serve Basic and Pro subscriptions include a 14-day free trial that requires a payment method at signup. Paddle charges the selected monthly plan after the trial unless the subscription is canceled before the trial ends.
Paddle's Buyer Terms and Refund Policy apply to transactions processed by Paddle. If there is any difference between this page and Paddle's buyer terms for a Paddle-processed transaction, Paddle's buyer terms and refund policy control to the extent they apply.
2. Cancellations
You may cancel a paid subscription before the next renewal date. Cancellation stops future subscription renewals, but it does not automatically refund amounts already paid for the current billing period. If a subscription is canceled, access may continue until the end of the paid period unless the account is terminated for violation of the Terms of Service, security risk, abuse, charge dispute, or legal requirement.
3. Refund window
For Paddle-processed transactions, refund requests should be submitted to Paddle within 14 days from the transaction date unless mandatory local law gives you a different or additional right. Submitting a request within that window does not guarantee a refund. Paddle reviews refund requests under its Buyer Terms, Refund Policy, transaction records, and applicable law.
4. How to request a Paddle-processed refund
To request a refund for a Paddle-processed transaction, use the "View receipt" or "Manage subscription" link in your Paddle confirmation email, use the support link available from your account billing page when available, or visit paddle.net and select the refund request option.
You may also contact admin@chiroverify.net if you need help identifying the relevant Paddle receipt or subscription reference. Do not include patient names, dates of birth, member IDs, payer-returned benefit details, or other patient information in refund emails or support messages.
5. Non-Paddle payments
If a charge was not processed by Paddle, contact admin@chiroverify.net with your practice name, account email, invoice or transaction reference if available, and the charge date. Do not include patient information in refund emails or support messages.
6. Chargebacks and payment disputes
If you believe a Paddle-processed charge is incorrect, contact Paddle through the receipt, subscription-management, or buyer-support paths above before raising a chargeback or payment dispute with your bank, card issuer, or other payment provider. Chargebacks or payment disputes may cause account access to be paused while the dispute is reviewed by the payment processor, card network, Paddle, or ChiroVerify.
7. Policy changes
We may update this Refund Policy from time to time. The updated policy will be posted on this page with a new last-updated date.
Questions about this policy can be sent to admin@chiroverify.net.